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Friday, April 15, 2011
Essential Event for Volunteer Management
I often talk about a significant event that happened in my life.
It was an event that changed my perspective on my career. It was the Australasian Retreat for Advanced Volunteer Management.
The first one was held in Canberra Australia in 2005. At the time I was at a career threshold. I was actually on the verge of changing jobs and leaving volunteer management.
Then came the Retreat. It blew me away. For the first time I met people who were serious about our profession. In fact it was the first time I heard the word profession mentioned. It was the first time I heard of a professional association. It was my first encounter with people who were engaging in critical thinking on Volunteer Management. It was the first time I encountered advanced thinking in our field. To be blunt – it was the first time I began to understand that we were in fact a legitimate field.
The event changed my perspective. In fact the event changed my life. How many life changing events have you attended? Had I not attended this retreat in 2005 I very much doubt that I would have a blog such as this. Had I not attended this retreat in 2005 I very much doubt that I would have made volunteer management not only my career but my vocation. Had I not attended this retreat in 2005 I very much doubt that I would have made the amazing connections and networks that I have.
I have been to every Australasian Retreat for Advanced Volunteer Management since and every time I have grown. I have been a guest faculty member twice. Such is the vision of the organizers to place people and emerging leaders in the field in the spotlight.
This year, sadly for me, I can’t make it. For various reasons. It will be the first time I miss it.
But what I would like to do, even at this late stage, is to encourage anyone who has the capacity to attend but who hasn’t decided to do so.
I know that there are some spots left. This amazes me.
If you are in New Zealand this is an opportunity to be inspired and challenged. If you lead volunteers in any way please let me encourage you to invest in this. Volunteer management has come on in leaps and bounds in NZ. Embrace this opportunity to go a step further.
If you are in Oz or the Australasian region or happen to be there in May and are involved in the management leadership and coordination of volunteers this is a must attend event. By not attending you are missing out on a great opportunity for advancing your thinking on what I believe to be one of the most inspiring and dynamic professions in the world.
Susan J Ellis. Andy Fryar. Martin J Cowling. All in the one place over a few days! Plus the emerging voices in leadership of volunteers in New Zealand - Claire Teal and Sue Kobar.
What are you waiting for?
The link to the VPM Retreat is here by clicking on the heading of this blog.
It changed my life and career.
It can do the same for you!
Thursday, April 14, 2011
Carey asks "Do you feel lucky, Volunteer Managers?"
I just stumbled across a great and honest blog written on Volunteermatch
In this article the writer Carey Fritz has written about the good, the bad and the ugly aspects of her experiences in volunteer management.
Her article in my opinion is brave, forthright and insightful. Its content and the content of the responses are indicative of the issues that the volunteer management sector face globally.
We need more perceptive writing like this. We need more people to share the Good the bad and the ugly of their experiences.
This is of course required reading for anyone interested in the volunteerism sector whether that be volunteering peak bodies or professional associations for volunteer managers.
How are Volunteer Managers coping on the ground? Really coping. Its very brave for someone like Carey to share her story because so few of us do it.
When I present on Validating Volunteer Management I happily share my story of emerging from the bad and ugly of being undervalued and or under resourced to the place of being respected as a professional with expertise in volunteerism within organisations.
I believe it all begins with validating yourself and your chosen career.
I plan to write more on this topic in the near future but for now I would like you to check out Carey’s blog. All you have to do is click on the heading of this blog and you are there! It would be great if you could leave a comment too!
In this article the writer Carey Fritz has written about the good, the bad and the ugly aspects of her experiences in volunteer management.
Her article in my opinion is brave, forthright and insightful. Its content and the content of the responses are indicative of the issues that the volunteer management sector face globally.
We need more perceptive writing like this. We need more people to share the Good the bad and the ugly of their experiences.
This is of course required reading for anyone interested in the volunteerism sector whether that be volunteering peak bodies or professional associations for volunteer managers.
How are Volunteer Managers coping on the ground? Really coping. Its very brave for someone like Carey to share her story because so few of us do it.
When I present on Validating Volunteer Management I happily share my story of emerging from the bad and ugly of being undervalued and or under resourced to the place of being respected as a professional with expertise in volunteerism within organisations.
I believe it all begins with validating yourself and your chosen career.
I plan to write more on this topic in the near future but for now I would like you to check out Carey’s blog. All you have to do is click on the heading of this blog and you are there! It would be great if you could leave a comment too!
Getting a look in..in Europe!
Here’s some news from Europe which is celebrating European Year of Volunteering at the moment
“European Year of Volunteering partners sharing £580,000 announced
12 Apr 2011
Volunteering England will lead the charge in the UK's efforts for the European Year of Volunteering after receiving £78,000 from a £580,000 pot provided by the Office for Civil Society (OCS) and the European Commission (EC) to help encourage volunteering.
The umbrella body will oversee activities undertaken by five organisations that will lead the key themes for the UK's participation.
Four of these five organisations, which will each receive £37,000, have also been announced by the Cabinet Office:
•Volunteering charity v and youth charity Catch22 will partner to lead the children and young people theme;
•Age UK will lead activity for health and social care;
•Groundwork West Midlands will lead on the environment; and
•Arts and Business will lead on culture and the arts.
The organisation leading on sports will be announced shortly, a spokesman for the OCS advised, as will the three further partner organisations which will each receive £67,000 to deliver employer supported volunteering, volunteer management and volunteering access for underrepresented groups. “
Source: wttp://www.civilsociety.co.uk
It’s encouraging to see Volunteer Management in the mix!
Saturday, April 9, 2011
What’s holding us back? Discuss
Do the words volunteer, volunteering and volunteerism hinder and hold us back as a sector?
Now that’s a bit of a controversial statement isn’t it?
I recently gave a presentation at a conference. I got some strange looks. I do this. Normally at speaking engagements I give a personal opinion type of talk. This surprises people. I’m not into the “how to recruit and retain volunteers” talk. Though I can do so and have done so.
Misperceptions
Volunteering is free therefore there is less value placed on it
It’s noble
It’s lovely
Like volunteer management?
Do we have an embedded subliminal fear that our jobs are not “real” because we manage a movement that is unpaid – and thus devalued? Would a psychological analysis reveal some real fears on job security, career authenticity and a predisposition to not rock the boat at any cost?
Do we keep our heads down so we aren’t really noticed and thus keep our positions? Do we therefore have problem putting up boundaries. Do too many of us take on too much, with too little resources? We try to do it all, and then wonder why we aren't provided with the resources, pay, etc.
We won't be until we demand it by saying "No", I cannot do this without additional resources.
Our jobs create and add enormous value to our societies. Let us stop being afraid to acknowledge that. Let us cease being fearful of validating ourselves and our profession.
Let us change our language
“It’s the volunteers that do all the work not us”
“ it’s the volunteers who deserve the recognition and not us”
“I get paid – that’s enough for me”
“I am not in it for the money”
There have been critics of International Volunteer Manager’s day. Apparently it makes people cringe. There have been critics of the AAVA Volunteer manager of excellence.
Apparently we are afraid to strive for excellence.
I believe that AAVA may even be changing the name of this award.
We need a dialogue happening now. We need a movement. What we are today as a sector is a result of our own past actions. Whatever we wish to be as a sector in the future depends on our present actions. We need to decide how we act now. We are responsible for and whatever we wish ourselves to be.
Now that’s a bit of a controversial statement isn’t it?
I recently gave a presentation at a conference. I got some strange looks. I do this. Normally at speaking engagements I give a personal opinion type of talk. This surprises people. I’m not into the “how to recruit and retain volunteers” talk. Though I can do so and have done so.
Misperceptions
Volunteering is free therefore there is less value placed on it
It’s noble
It’s lovely
Like volunteer management?
Do we have an embedded subliminal fear that our jobs are not “real” because we manage a movement that is unpaid – and thus devalued? Would a psychological analysis reveal some real fears on job security, career authenticity and a predisposition to not rock the boat at any cost?
Do we keep our heads down so we aren’t really noticed and thus keep our positions? Do we therefore have problem putting up boundaries. Do too many of us take on too much, with too little resources? We try to do it all, and then wonder why we aren't provided with the resources, pay, etc.
We won't be until we demand it by saying "No", I cannot do this without additional resources.
Our jobs create and add enormous value to our societies. Let us stop being afraid to acknowledge that. Let us cease being fearful of validating ourselves and our profession.
Let us change our language
“It’s the volunteers that do all the work not us”
“ it’s the volunteers who deserve the recognition and not us”
“I get paid – that’s enough for me”
“I am not in it for the money”
There have been critics of International Volunteer Manager’s day. Apparently it makes people cringe. There have been critics of the AAVA Volunteer manager of excellence.
Apparently we are afraid to strive for excellence.
I believe that AAVA may even be changing the name of this award.
We need a dialogue happening now. We need a movement. What we are today as a sector is a result of our own past actions. Whatever we wish to be as a sector in the future depends on our present actions. We need to decide how we act now. We are responsible for and whatever we wish ourselves to be.
Wednesday, April 6, 2011
Volunteer Management Blog Nominated for award
Today I received a lovely surprise by email:
“Congratulations on being nominated for the Best Australian Blogs 2011 Competition, brought to you by the Sydney Writers' Centre. Offering over $7,500 worth of prizes and showcasing the Australian blogosphere, the Best Australian Blogs 2011 competition has 4 distinct categories and is also running a People's Choice award that you can opt into.”
This came from Rose Powell Communications Coordinator at the Best Australian Blogs 2011 Competition - A Sydney Writers' Centre Initiative
This came totally out of the blue and I’d like to thank the person who nominated me! I often talk about validating our colleagues in the Volunteer Management sector and here is the perfect example of how we can do such things.
I have opted into the people’s choice award as well as I feel this can be an opportunity to promote the Volunteer Management sector. I will be letting you know how you can support me with this via this blog and Facebook and other social media.
Valerie Khoo founded the Sydney Writers’ Centre in 2005, with a vision for it to be the kind of buzzing, dynamic and results-focused organisation she wish had existed when she was finding her feet as a writer. It is now Australia’s leading centre for writing training.
http://www.sydneywriterscentre.com.au/
Watch this space!
Tuesday, April 5, 2011
Volunteer Management: Are we a profession or not?
Some of us have the audacity to call ourselves a profession. After all in some countries we have so called professional bodies for Volunteer management.
In a research paper from 2009 Debbie Haski-Leventhal states
“Management of volunteers is an occupation, that is, it is a job (usually a paid one) that is undertaken in an organisational context, usually in nonprofit organisations. In order for it to become a discrete
profession a few conditions have to exist.
Brint (1994) explained that a professionalization process usually occurs in five stages:
1. A group of people start to work in a required occupation, usually in full time paid work;
2. The group develops a union or an umbrella organisation for purposes of professional
socialisation, education and learning;
3. The group begins to look for ways to formally train its members;
The professionalisation process of volunteer management in Australia
4. The state/government may give some guidelines on who can work in the profession,
sometimes through licensing; and
5. An ethical code is developed to protect service recipients as well as the professional
status.
Brint asserted that professions are based on related tasks, which have high demand in the work
market, and that in order to perform these tasks one has to be trained (usually in an higher education institute) so that access to the profession is not open to all. However, Brint explained that besides well-
known professions such as medicine, accounting and law which have all the above criteria, there are some more minor professions which have only some. Morris (1995) argues that a profession brings together skills and knowledge, high standards and ethical behaviour. It has to be based on a concrete body of knowledge, have professional standards and ethical guidelines."
The research paper is well worth a read and should be in fact required reading by board members and members of any professional bodies for Volunteer management. It can be found at this link
http://unsw.academia.edu/DebbieHaskiLeventhal/Papers/184232/The_Professionalisation_Process_of_Volunteer_Management_In_Australia
Haski-Leventhal Concludes in her paper:
“In the last two decades a new profession is emerging: management of volunteers. The body of knowledge which acts as the professional basis is being developed, and it now includes theoretical and practical aspects. The professional challenges are being acknowledged and coped with, through
the body of knowledge, training and networking. There are several professional associations worldwide; ethical codes are being written; and the opportunities to learn, train, and professionalise are greater than ever.
However, it is still an occupation that does not require any formal training or licensing, and almost anyone can become a volunteer manager. Although there are more and more people who see their profession as “volunteer managers” the mobility is still high. The developed body of knowledge,professional standards and ethical codes, are not well-known to all those who perform the task, and not every organisation encourages its volunteer managers to train and develop the necessary knowledge and skills. As there is no degree or postgraduate level training, but only TAFE level qualifications (or less), it is a para-profession.”
An interesting piece that elicited no response from our so called sector. We have only ourselves to blame when we cannot rise to the challenge of responding to such papers.
Do we all agree to the papers findings?
According to wikipedia “A profession arises when any trade or occupation transforms itself through "the development of formal qualifications based upon education, apprenticeship, and examinations, the emergence of regulatory bodies with powers to admit and discipline members, and some degree of monopoly rights."
In the same wikipedia entry:
Characteristics of a profession
The list of characteristics that follows is extensive, but does not claim to include every characteristic that has ever been attributed to professions, nor do all of these features apply to every profession:
1.Skill based on theoretical knowledge: Professionals are assumed to have extensive theoretical knowledge (e.g. architecture, medicine, law, scripture) and to possess skills based on that knowledge that they are able to apply in practice.
2.Professional association: Professions usually have professional bodies organized by their members, which are intended to enhance the status of their members and have carefully controlled entrance requirements.
3.Extensive period of education: The most prestigious professions usually require at least three years[at university. Undertaking doctoral research can add a further 4–5 years to this period of education (for example, architecture generally requires 5 years of study, 2 years work experience and a further year of work related study before one can apply to become a chartered member. Architects generally become chartered in their late 20s early 30s and earn between 22 - 24k before tax in the United Kingdom).
4.Testing of competence: Before being admitted to membership of a professional body, there is a requirement to pass prescribed examinations that are based on mainly theoretical knowledge.
5.Institutional training: In addition to examinations, there is usually a requirement for a long period of institutionalized training where aspiring professionals acquire specified practical experience in some sort of trainee role before being recognized as a full member of a professional body. Continuous upgrading of skills through professional development is also mandatory these days.
6.Licensed practitioners: Professions seek to establish a register or membership so that only those individuals so licensed are recognized as bona fide.
7.Work autonomy: Professionals tend to retain control over their work, even when they are employed outside the profession in commercial or public organizations. They have also gained control over their own theoretical knowledge.
8.Code of professional conduct or ethics: Professional bodies usually have codes of conduct or ethics for their members and disciplinary procedures for those who infringe the rules.
9.Self-regulation: Professional bodies tend to insist that they should be self-regulating and independent from government. Professions tend to be policed and regulated by senior, respected practitioners and the most highly qualified members of the profession,
10.Public service and altruism: The earning of fees for services rendered can be defended because they are provided in the public interest, e.g. the work of doctors contributes to public health."
I ask you which attributes apply to the profession of Volunteer Management?
Let’s have a look at what Associations for Volunteer Management say in a few Countries
In Australia and New Zealand AAVAs Vision is as follows
“Volunteer Management as a profession whose vital role in society is valued and respected.”
While their Mission states
AAVA achieves its Vision by;
•Providing pathways for professional development,
•Creating opportunities for peer support,
•Advocating for the Volunteer Management profession,
•Developing strategic relationships with government, community and corporate sectors.
In the United states we have a few professional associations for our field.
The Association for Healthcare Volunteer Resource Professionals (AHVRP)
“A professional membership group of the American Hospital Association is the premier professional membership society for healthcare volunteer services, retail operations and related support services disciplines. AHVRP provides education, recognition for personal and professional achievements, national networking as well as affiliation and collaboration with the American Hospital Association on public policy and advocacy issues related to healthcare volunteer services and retail operations. AHVRP is the professional association of choice providing leadership to volunteers to ensure a safe health care community where all our members reach their full potential.”
Also In the Unites states “AL!VE (Association of Leaders in Volunteer Engagement) serves to enhance and sustain the spirit of volunteerism in America by fostering collaboration and networking, promoting professional development, and providing advocacy for leaders in community engagement."
In England we have the AVM :
The Association of Volunteer Managers (AVM) is an independent body that aims to support, represent and champion people who manage volunteers in England regardless of field, discipline or sector. It has been set up by and for people who manage volunteers.
The AVM aims to:
•facilitate and support effective peer-to-peer networking of those involved in volunteer management locally, regionally and nationally
•campaign and speak out on issues that are key to people who manage volunteers
•develop information and good practice resources on volunteer management
If you manage, co-ordinate or administer volunteers or volunteer programmes, directly or indirectly, then this is the Association for you."
All well and good and from my viewing space they seem to be the one of the best associations for VM in the globe. However nowhere is their mention of a profession on their site until you come to this:
“Internationally, the need for developing volunteer managers has been recognised with professional associations for volunteer managers in Australia, Canada, Ireland, New Zealand, Scotland, Singapore and USA. There is also an International Volunteers Managers' Appreciation Day held on the 1st November each year. However there was no professional association for volunteer managers in England until the Association of Volunteer Managers was set up”
In Ireland we have PAVMI
Professional Association of Volunteer Managers Membership
The Professional Association of Volunteer Managers Ireland (PAVMI) is the network of managers, both voluntary and paid, who spend the majority of their time coordinating the work of volunteers.
Who is it for?
Anyone who manages or supports volunteers in a paid or unpaid capacity. Our members include full-time, part-time, paid and voluntary managers who work with anywhere from a handful to hundreds of volunteers in their work.
The aims of PAVMI are to:
•Provide mutual support
•Share knowledge and experience about good practice in volunteer management
•Provide a voice for the volunteer coordinator in Ireland
•Advocate for the development of accredited training courses and standardisation of career structures in volunteer management
•Develop national recognition for the work of professionals in the field of volunteer management.
•Promote best practice in volunteer management
•Develop infrastructure that will facilitate in opening lines of communication and sharing of information"
These are but a few examples but “professional” is a word being utilised regularly. I’ll actually leave you to look up the definition for para profession.
Are we a sector where almost anyone can become a volunteer manager?
I’ve had an interesting experience in the last few weeks. On one hand I am hearing people who are asking me about benchmarking wages in volunteer management. People who are saying they are worth more than they are paid etc and how do they advocate for themselves - Please pay attention to this “professional” bodies for volunteer management
On the other hand I’ve met coordinators and managers who tell me they are not in it for the money and that the recognition of volunteers is above all else.
If we are to aspire to be a profession what views do we need to be taking?
If we aspire to be a profession what do we need to be doing in regards to national qualifications and accreditation?
If we aspire to be a profession who needs to be benchmarking wages?
And the most challenging question of all – have we reached the tipping point where we care enough about the aforementioned questions
I say if we don’t reach that tipping point soon we will never be able to truly claim that we are a profession.
We won’t get anywhere unless we have a dialogue on these matters. Who is debating these topics? Let’s start with your “professional” association. Are they? Show me the dialogue debate and discussion.
Sunday, April 3, 2011
It’s good news week....every week
Today I met a guy who volunteers one day a week at a school tuck shop.He inspired me.
A few days ago I gave a talk to over 70 volunteer managers and coordinators in Adelaide. I left the venue having met some really inspiring people.
I spent a day at the Lyell McEwin hospital and was amazed at their inspiring volunteer services staff and volunteers. I spent an hour on my own wandering around having a look at their volunteers in action. I had a wonderful conversation with a volunteer at their café. They were friendly, generous with their time and…I say it again…inspiring.
I suggest if you work in this field visiting a place where there are volunteers and from a distance observing the work of volunteers. Hospitals can be a good place to do this. Watch the friendly faces meet and greet, direct, ease concerns, and add the human touch.
It’s a humbling experience especially if you remove your hat of Volunteer manager. Because at the end of the day, beyond the processes, beyond the PDs, systems and paperwork here are the people. Volunteering.
Today thousands upon thousands of people volunteered their time in your country. Tomorrow thousands more will do the same.
But you won’t read about this in your local paper.
The world lately seems to be getting a battering. Natural disasters seem more prevalent. There are uprisings and wars. Many national economies are basically stuffed. And we see this daily in our news bulletins and in our papers.
Even our politics, in my opinion, seem to be getting a little nasty. Harsher word are being employed. We can do better.
There are even those who are talking of end days and 2012 in apocalyptic ways.
And despite the gloom and doom our media portrays, people will wake up in the morning and volunteer some time.
Volunteer counselors will listen to people. Volunteer firefighters will put out fires. Volunteers in hospitals will bring comfort to patients. Volunteer lifeguards will save lives. Volunteers will raise funds for medical research. Volunteers will work to save our environment. Volunteers will work in schools and clubs and better the lives of our children. And much much more.
Why?
It’s human nature.
Volunteering may be taken for granted by some. It may be misunderstood by others. And it is generally not reported on by mainstream media.
Could it be that good news in no news?
No matter, volunteering will happen tomorrow and beyond. Volunteering is one of the most inspiring stories of human kind and I am lucky to count myself as a participant in volunteerism.
"Life isn't as serious as the mind makes it out to be."
— Eckhart Tolle
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